Shipping Policies/FAQs

***NOTICE*** Due to the significant shipping delays, we strongly encourage purchasing Route Shipping Insurance at checkout. If you choose First Class as a shipping method and do NOT purchase Route Shipping Insurance, then you acknowledge that any delayed, lost, or damaged orders will not be replaced or refunded. This allows us to keep our discounted prices and fast order processing times. Thank you.

Q. What carriers do you use for shipping?
A. We currently ship via USPS and UPS.

Q. Do you accept returns?
A. Due to the nature of what we sell, we do not accept returns, exchanges or cancellations. Please contact us with any concerns.

Q. My shipment was damaged, what do I do?
A. If you received damaged items, please notify us within 48 hours via email at cottonstategifts@gmail.com. If you purchased Route Shipping Insurance, damaged shipment claims should be filed directly through Route.

Q. What is Route Shipping Insurance?
A. Route is a third-party application, that allows customers to buy shipping insurance for all orders. Route ensures protection of customers shipment in case of lost, stolen, or damaged. In order to apply for Route's Shipping Insurance, you are given the option to add the insurance during check out. This optional insurance costs about 1% of your order total usually. If you choose First Class as a shipping option and choose not to purchase Route Shipping Insurance, you acknowledge that delayed, lost, or damaged packages will not be replaced or refunded by Honey Kay Impressions.

Q. How do I get in touch with someone about my order?
A. Please send an email to cottonstategifts@gmail.com